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RETURN EXCHANGE & PRICING POLICY

Price Adjustments

To be eligible for a price adjustment, please be aware of the following conditions:

  • Price adjustments can be granted within a 14-day period after the purchase.
  • Price adjustments are given for permanent markdowns, flash sales or other promo codes are included.
  • Items purchased using a promo code are not eligible for price adjustments.
  • The item must be identical, including color and size.
  • Only one price adjustment is permitted per item.
  • The item must be in stock at the time of the adjustment request.
  • Price adjustments are not available for items sold by third-party sellers.

Returns and Exchanges

We accept returns of unaltered merchandise, unless the item is a final sale item. Merchandise must be in its original condition, with tags attached, up to 30 days from the shipping date. If you need a different size or style, we will gladly exchange these items at no additional shipping charge. Refunds are issued in the original form of payment, less a return shipping charge of $15 USD, within 10 business days of receipt in our warehouse.

Final Sale Items

  • Any items that have been altered, including those altered through our complimentary hemming service, cannot be returned, exchanged, or credited.
  • Items purchased with a discount of 50% or greater off the original retail price are eligible for exchange or store credit only; no refunds. 
  • Items purchased with a discount of 80% or greater off the original retail price are not eligible for refunds, exchanges, or store credit.

How to return or exchange

Simply email us at care@samuelsohn.com to request your return or exchange. Please specify your order number, the style(s) you wish to return/ exchange and we will email you the shipping label. For return styles only: a fee of $15 will be deducted from the amount of your refund. Please ensure your box has the Return Authorization number written clearly on the outside of the box.

QUESTIONS?

Email: Care@Samuelsohn.com